Ras India Spice's returns and exchange policy gives you an option to return or exchange items purchased on Myntra for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us

• Pick up: In some locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
• Self-Ship: If we don't offer a pick up at your location. In such cases, we will refund the shipping costs along with the cost of good sold to your original mode of payment provided that the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Ras India Spices Website for same or different sizes of Spices or for any other item of the same or different value from Ras India Spices website within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

• Exceptions -

• Spices packet or other items once opened is shall not be refunded
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

• Rules -

• If you choose to exchange the item purchased by you on our website within the specified exchange period for the same size or different size, you will be provided with a replacement of the item, free of cost.
• Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Myntra as the case may be, for an exchange
• Non- returnable products/categories cannot be exchanged.
• Ras India Spices will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ras India Spices would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
• If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
• If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Ras India Spices, please follow these steps:

You can return products purchased from Ras India Spices within the specified return/exchange period(check product details page for the same).

• Create a 'Return Request' under “My Orders” section of Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
• We offer pick-up facility in selected locations basis our courier serviceability.
• If reverse pick-up option is not available at your location you can self-ship the product to us

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.